Returns & Exchanges

At USA Gundam Store, we want you to be completely satisfied with your apparel and gear, which is why we offer a 30-day return policy for all unworn and unwashed items. If your merchandise doesn't fit or meet your expectations, our streamlined process ensures a quick exchange or refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all hangtags attached, ensuring the merchandise is in new, resellable condition.

3

Label and Ship

Print the prepaid shipping label provided by our portal, affix it to your package, and drop it off at any authorized carrier location.

4

Quality Inspection and Refund

Once our warehouse receives and inspects your return, we will process your refund or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing